#ITIL APPLICATION MANAGEMENT FUNCTION PROFESSIONAL#

ITIL is used worldwide by organisations to establish and improve capabilities in Service Management. ITIL is an acronym for the IT Infrastructure Library and provides a source of good practice in Service Management. Often a large company have multiple business units/Departments with different need(s) for IT service. Or in other words, in IT, the customer wishes to buy IT services. This relates to Propiti, as ITIL in general not only meant for Support departments and Support Team is having a wide scope of work, which does involves a pinch of work ethics from other departments like Testing Departments, Information gatherings, Managing ClientвЂ™s expectation, hence ITIL in Support Team is applied as a business, because here we believe that while liaising with customers, potential leads, we are representing complete organisation as вЂњFace of PropitiвЂќДЄ customer is defined as вЂњsomeone who buys goods or servicesвЂќ. Here, we regularly revise our existing processes with amendments and improvement parameters, versus latest market standards. Part of my passion for process diligence is also in sharing best practices and methodologies with my colleagues or new joiners in Support Team and the wider IT community.

#ITIL APPLICATION MANAGEMENT FUNCTION PROFESSIONAL#

The integration of the Application Management Lifecycle into the ITSM Lifecycle.As a senior team member of the Propiti support team, maintaining professional standards up to the top industry grade is a must.This role is partly carried out during the Service Design Process but is also a part of everyday communication with IT Operations Management as they seek to achieve stability and optimum performance. Providing guidance to IT Operations about how best to carry out the ongoing operational management of applications.In addition to these two high-level roles, Application Management also performs the following two specific roles: Part of this role is to ensure a balance between the skill level and the cost of these resources. This starts in Service Strategy and is expanded in Service Design, tested in Service Transition and refined in Continual Service Improvement. In this role, Application Management ensures that resources are effectively trained and deployed to design, build, transition, operate, and improve the technology required to deliver and support IT services.Д«y performing these two roles, Application Management can ensure that the organization has access to the right type a level of human resources to manage application and thus to meet business objectives. It provides the actual resources to support the ITSM Lifecycle.In this role Application Management, working together with Technical Management ensures that the knowledge required to design, test, manage and improve IT services is identified, developed and refined. It is the custodian of technical knowledge and expertise related to managing applications.Once that decision is made, Application Management will play a dual role: One of the key decisions that they contribute to is the decision of whether to buy an application or build it (This is discussed in detail in the Service Design publication). Application Management plays a role in all applications, whether purchased or developed in-house. Application Management is to applications what Technical Management is to the IT Infrastructure.

Itil application management function